Developing a comprehensive service strategy to meet a range of suburban travel needs



Publisher: The Dept. in Washington, D.C

Written in English
Published: Downloads: 523
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Subjects:

  • Local transit -- Texas -- Austin Metropolitan Area -- Planning,
  • Paratransit services -- Texas -- Austin Metropolitan Area -- Planning,
  • Suburbs -- Texas -- Austin Metropolitan Area

Edition Notes

Statementprepared by Sandra Rosenbloom ; prepared for Office of Technical Assistance and Safety, Urban Mass Transportation Administration, U.S. Department of Transportation
ContributionsUnited States. Urban Mass Transportation Administration. Office of Technical Assistance and Safety, Technology Sharing Program (U.S.)
The Physical Object
FormatMicroform : final report
Pagination1 v. (various pagings)
ID Numbers
Open LibraryOL14696276M

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Developing a comprehensive service strategy to meet a range of suburban travel needs. Washington, D.C.: Urban Mass Transportation Administration, University Research and Training Program ; [Springfield, VA]: [Available through the National Technical Information Service], [].

Get this from a library. Developing a comprehensive service strategy to meet a range of suburban travel needs: final report.

[Sandra Rosenbloom; United States. Urban Mass Transportation Administration. Office of Technical Assistance and Safety.; Technology Sharing Program (U.S.)]. It lives through three sub-processes: Strategic Service Assessment, Service Strategy Definition and Service Strategy Execution.

Service Portfolio Management A business needs to know what Services are available and how they are going to improve the business process. Service Portfolio Management (SPM): (ITIL Service Strategy, SS)The process responsible for managing the service portfolio.

Service portfoliomanagement ensures that the service provider has the right mix of services to meetrequired business outcomes at an appropriate level of investment.

In an effort to develop a comprehensive Customer Service Strategy for the City of Oshawa, the following activities were undertaken: ~ ~ ~ ~ ~ ~ ~ Meeting with the City Manager to receive direction on the project.

Meetings with the three Department Heads and their Directors to discuss the objectives for the Customer Service Strategy Size: 1MB. The Service Strategy (SS) certification is one of five ITIL ® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. The principles of Service Strategy are introduced, and should be read by the serious student of ITIL v3, as it's here that a lot of concepts are introduced and discussed.

Then comes over 20 pages focussing on Service Strategy as a 4 step activity. These four steps in a training environment are defined as the Strategy Generation process/5(6). The use of it is to provide a basic framework of flow of information of goods and services. The information is being shared with suppliers and retailer aids in order to satisfy customers.

Many service organizations can change their service offerings virtually overnight. Many parts of the service package are often defined by the training that individuals receive before they become part of the service organization.

The service package, rather than a definable good, is the output of the development process. The Service Portfolio acts as “the spine” of the service lifecycle. It is the single integrated source of information on the status of each service together with other service details and the interfaces and dependencies between services.

Sets direction and strategy for IT services. Reviews the business and IT strategies in order to make sure that they are aligne. Sets priorities of service development programs. 5: Service Portfolio Manager: Decides on a strategy to serve customers in cooperation with ISG. Develops service provider’s offering and capabilities.

6: Service. For positive results, service provider needs to plan his services strategically. A good service strategy defines a unique approach for delivering better value.

Service Strategy Manager is the process owner of this process. Service Generation Sub processes. Strategy Management comprises of four activities as listed below. Defining the market. ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite.

IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results and achieves business goals.

Proactive customer service is not a quick fix for improving the customer experience at a stroke. It requires a clear, thoughtful strategy which reflects the needs of customers and of the business.

If implemented successfully however, this kind of strategy could transform your service offering, leading to lower costs and increased loyalty. The needs for fulfillment realizing one's own potential and dully using one's talents and capabilities are example of _____ needs a.

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Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading Strategy: A View From the Top/5(31). The Service Strategy phase of the ITIL Lifecycle is where the business and IT agree on what is required.

Service Strategy provides the means to identify, select and prioritise opportunities. The principle aim of Service Strategy is to develop Service Management as an Organisational Capability and a Strategic Asset to generate value.

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Local Governmental Units (LGU) are responsible for assessing local needs and developing necessary resources. Service providers, counties, and the City of New York, develop Local Services Plans, which form the basis for the Office’s Comprehensive Five-Year Plan.

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Further it describes pragmatic. Advancements in technology are radically transforming service, and increasingly providing the underlying basis for service strategy.

In this paper, we develop a typology and positioning map for service strategy, in the context of rapid technological change, and outline the process for firms to position or reposition their service by: